# Unable to add payment information

**URL:** <https://forum.weaviate.io/t/unable-to-add-payment-information/653>\
**Category:** Support\
**Created:** [September 12, 2023, 7:01am UTC](https://forum.weaviate.io/t/unable-to-add-payment-information/653 "2023-09-12T07:01:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![alt-glitch](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/alt-glitch/32/378_2.png) [@alt-glitch](https://forum.weaviate.io/u/alt-glitch)\
**Post date:** [September 12, 2023, 7:01am UTC](https://forum.weaviate.io/t/unable-to-add-payment-information/653/1 "2023-09-12T07:01:54Z")

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Hi!  
I’ve been trying to add my billing details to the Weaviate cloud console but everytime I enter my details, nothing happens.

I always see the following popup. I have been using Weaviate for trials and really want to upgrade and use a standard cluster fast.  
I have a Visa card. Please let me know what other details to share.

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/weaviate/original/1X/49508f67178f6932336d00c0d3036df6dffdd142.png)

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**Author:** ![DudaNogueira](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/dudanogueira/32/7846_2.png) [@DudaNogueira](https://forum.weaviate.io/u/DudaNogueira)\
**Post date:** [September 12, 2023, 12:37pm UTC](https://forum.weaviate.io/t/unable-to-add-payment-information/653/2 "2023-09-12T12:37:57Z")

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Hi! I will contact you directly in slack so we can figure this out!

Thanks for reporting 🙂