# Weaviate Cloud cannot login **URL:** \ **Category:** Support\ **Created:** [November 11, 2025, 11:20am UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120 "2025-11-11T11:20:13Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![sinde\_xeel](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/sinde_xeel/32/7743_2.png) [@sinde\_xeel](https://forum.weaviate.io/u/sinde_xeel)\ **Post date:** [November 11, 2025, 11:20am UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/1 "2025-11-11T11:20:13Z")
### Description Hi I’m just trying to use cloud version of weaviate but when I try to login with any method it shows me the error: Unexpected error occurred. Please try again later I’v been trying with google, github and normal credential login, but no success. Can you help me? ### Server Setup Information - Weaviate Server Version: - Deployment Method: - Multi Node? Number of Running Nodes: - Client Language and Version: - Multitenancy?: ### Any additional Information ---
**Author:** ![DudaNogueira](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/dudanogueira/32/7846_2.png) [@DudaNogueira](https://forum.weaviate.io/u/DudaNogueira)\ **Post date:** [November 11, 2025, 11:22am UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/2 "2025-11-11T11:22:21Z")
hi @sinde_xeel !! Welcome to our community 🤗 That’s strange, I have tested with my own credentials and it’s working. Are you trying with the same email you have used on this forum? If not, can you DM me the email you are using? Thanks! ---
**Author:** ![sinde\_xeel](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/sinde_xeel/32/7743_2.png) [@sinde\_xeel](https://forum.weaviate.io/u/sinde_xeel)\ **Post date:** [November 11, 2025, 11:28am UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/3 "2025-11-11T11:28:05Z")
Hi @DudaNogueira yes same email, I can just receive the authentication code when I try to login with normal method but then it shows me the error ---
**Author:** ![DudaNogueira](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/dudanogueira/32/7846_2.png) [@DudaNogueira](https://forum.weaviate.io/u/DudaNogueira)\ **Post date:** [November 11, 2025, 11:34am UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/4 "2025-11-11T11:34:45Z")
Great! Thanks for your patience. I have raised this to our team and will get back to you on that email. ---
**Author:** ![sinde\_xeel](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/sinde_xeel/32/7743_2.png) [@sinde\_xeel](https://forum.weaviate.io/u/sinde_xeel)\ **Post date:** [November 11, 2025, 11:39am UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/5 "2025-11-11T11:39:12Z")
Thank you for your help 🙂 ---
**Author:** ![DudaNogueira](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/dudanogueira/32/7846_2.png) [@DudaNogueira](https://forum.weaviate.io/u/DudaNogueira)\ **Post date:** [November 11, 2025, 12:56pm UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/6 "2025-11-11T12:56:08Z")
hi! this issue should be fixed now! Thanks for reporting! ---
**Author:** ![sinde\_xeel](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/sinde_xeel/32/7743_2.png) [@sinde\_xeel](https://forum.weaviate.io/u/sinde_xeel)\ **Post date:** [November 11, 2025, 1:14pm UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/7 "2025-11-11T13:14:38Z")
Hi unfortunatly no, the problem is still there, I answered in details by email, to the support team, I hope they can help me. Thank you ---
**Author:** ![DudaNogueira](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/dudanogueira/32/7846_2.png) [@DudaNogueira](https://forum.weaviate.io/u/DudaNogueira)\ **Post date:** [November 11, 2025, 2:21pm UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/8 "2025-11-11T14:21:01Z")
Ok, our team has now fixed the issue and your user as well. You should be able to log in now. Thanks! ---
**Author:** ![sinde\_xeel](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/sinde_xeel/32/7743_2.png) [@sinde\_xeel](https://forum.weaviate.io/u/sinde_xeel)\ **Post date:** [November 11, 2025, 2:34pm UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/9 "2025-11-11T14:34:10Z")
yes now it’s working thank you 🙂 ---
**Author:** ![Gia\_Ferrari](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/gia_ferrari/32/7744_2.png) [@Gia\_Ferrari](https://forum.weaviate.io/u/Gia_Ferrari)\ **Post date:** [November 11, 2025, 7:32pm UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/10 "2025-11-11T19:32:40Z")
Hi, this is affecting my account as well (same email as I’m using to post this message), along with the other user (initials: CD) in our AWS Marketplace account. Could you check those as well? ---
**Author:** ![DudaNogueira](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.weaviate.io/dudanogueira/32/7846_2.png) [@DudaNogueira](https://forum.weaviate.io/u/DudaNogueira)\ **Post date:** [November 11, 2025, 8:33pm UTC](https://forum.weaviate.io/t/weaviate-cloud-cannot-login/22120/11 "2025-11-11T20:33:52Z")
hi @Gia_Ferrari !! Thanks for reporting and sorry for this. I have raised this to our team and will update here as we go.