429 after upgrading

I created a sandbox Weaviate instance and quickly hit my sandbox rate limit, so I upgraded to a paid plan, though I still get:
“update vector: Weaviate embed API error: 429 Daily sandbox request limit exceeded. Please try again tomorrow.”
I was not aware of such a limit existing and it kind of defeats the purpose (I have a big database that does not change frequently but should not be limited by an API rate limit as long as the package is nowhere near its limits…)

What do I do?

Hi @OpperLourens,

Welcome to our community! It’s great to have you with us.

Since you’ve upgraded and are now using our cloud services, please reach out to us via support@weaviate.io to open a ticket in our internal system. We’ll look into your issue immediately.

Pease make sure to provide all the details about the sandbox details and we’ll get you sorted right away.

Best regards,
Mohamed Shahin
Support Engineer