Unreasonable bill amount of Weaviate Cloud

Support
1

Description

We have a Flex Shared cluster with a total data storage of approximately 5GB, but the daily backup size is up to 10GB per day.

Additionally, the retention period in our plan is 7 days, but previous backup data still exists in the backup list, and the total backup size in the backup list is very different from that in Billing (43GB vs 213GB).

Please explain to us the mechanism of the daily backup size and the total backup size in Billing.

Attached the Backup list & Usage in Billing.

Thanks!

Screenshot 2025-12-12 at 11.52.54
Screenshot 2025-12-12 at 11.52.541430×764 97.2 KB

Screenshot 2025-12-12 at 11.53.32
Screenshot 2025-12-12 at 11.53.321888×672 73.1 KB

Server Setup Information

  • Weaviate Server Version: 1.34.0
  • Deployment Method:
  • Multi Node? Number of Running Nodes: No
  • Client Language and Version:
  • Multitenancy?: No

Any additional Information

  • Plan: Flex
  • Deployment type: Shared
2

Hi @Tai_Nguyen,

Absolutely, we can help with that. Please open a support ticket by emailing support@weaviate.io. We will take it from there.

For any customer using our Cloud Clusters (Enterprise or standard Cloud services), support@weaviate.io connects directly to our internal ticketing system. This allows us to securely access your services and clusters to provide the best possible support.

Please email to us your message to create a ticket, and we will get back to you there.

Best regards,
Mohamed Shahin
Weaviate Support Engineer
(Ireland, UTC±00:00/+01:00)

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