Weaviate Cloud cannot login

Support
1

Description

Hi I’m just trying to use cloud version of weaviate but when I try to login with any method it shows me the error:
Unexpected error occurred. Please try again later
I’v been trying with google, github and normal credential login, but no success. Can you help me?

Server Setup Information

  • Weaviate Server Version:
  • Deployment Method:
  • Multi Node? Number of Running Nodes:
  • Client Language and Version:
  • Multitenancy?:

Any additional Information

2

hi @sinde_xeel !!

Welcome to our community :hugs:

That’s strange, I have tested with my own credentials and it’s working.

Are you trying with the same email you have used on this forum? If not, can you DM me the email you are using?

Thanks!

3

Hi @DudaNogueira yes same email, I can just receive the authentication code when I try to login with normal method but then it shows me the error

4

Great! Thanks for your patience.

I have raised this to our team and will get back to you on that email.

1 Like
5

Thank you for your help :slightly_smiling_face:

6

hi! this issue should be fixed now!

Thanks for reporting!

7

Hi unfortunatly no, the problem is still there, I answered in details by email, to the support team, I hope they can help me. Thank you

1 Like
8

Ok, our team has now fixed the issue and your user as well. You should be able to log in now.

Thanks!

9

yes now it’s working thank you :slightly_smiling_face:

1 Like
10

Hi, this is affecting my account as well (same email as I’m using to post this message), along with the other user (initials: CD) in our AWS Marketplace account. Could you check those as well?

11

hi @Gia_Ferrari !! Thanks for reporting and sorry for this.

I have raised this to our team and will update here as we go.