Unable to use Weaviate due to SSL certificate issue

Support
1

Description

I have been experiencing issues using Weaviate for my use-case. These issues are related to SSL certificate. I am copying below the error that I am getting the following error when I try the following command in my python console.

Command I enter:

client = weaviate.Client(url=“https://my-sandbox-cluster-12bb5l3j.grpc.weaviate.network”, auth_client_secret=auth_config)

Error:

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘my-sandbox-cluster-12bb5l3j.grpc.weaviate.network’, port=443): Max retries exceeded with url: /v1/meta (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)’)))

I am currently using Python 3.10.12, weaviate-client 4.6.5. Hope this is sufficient information for you to understand what could be causing the issue.

Server Setup Information

  • Weaviate Server Version:
  • Deployment Method:
  • Multi Node? Number of Running Nodes:
  • Client Language and Version:
  • Multitenancy?:

Any additional Information

2

hi @gkv_18 !!

Welcome to our community!

For any issues related to our hosted servers, please, open a support ticket by sending an email to support@weaviate.io

With that we can identify your cluster and give you a better support.

Thanks!